Complete Reclaim Hot Water Review: Everything You Need To Know

Reclaim Energy Heat Pump Specialists

Reclaim Energy is a popular hot water systems company that specialises in making CO2 heat pumps for Australian households. The company has 15 years of experience in renewable energy products and development.

Reclaim Energy’s heat pump hot water systems are designed to help homeowners significantly reduce their energy bills by up to 80% as they work by extracting free heat from ambient air. This means you can reduce energy costs with a cleaner solution without relying on solar hot water systems.

If you’re looking for a heat pump that doesn’t dig a hole in your pocket like a traditional electric hot water system, all while being environmentally friendly and energy efficient, Reclaim Energy is a solid choice.

To help you make an informed decision and give you a detailed overview of the company’s products and services, this Reclaim Energy review covers all you need to know about the brand. We’ll share more about the innovative Reclaim Energy Co2 heat pump, product pricing, warranties, frequently asked questions about the brand and more.

About Reclaim Energy: Company Background

Founded in 2017, Reclaim Energy is owned by Solar Thermal Australia. It is headquartered in Byron Bay, New South Wales, and develops hot water CO2 heat pumps for commercial, residential, and industrial uses. As per their website, even though the brand is relatively new, their team has an extensive experience of 17 years in innovation and sustainability.

They provide hot water systems that are energy-efficient, sustainable, and suitable for various Australian climates. Reclaim Energy brings its long history of hot water system invention and cutting-edge technology to the development of its heat pump system products.

Reclaim Energy is familiar with various seasons and demands of Australian weather, which is apparent in their product range of heat pumps that are extremely versatile and durable. The company strives to make energy-efficient hot water systems that go beyond what an electric hot water or solar system can offer.

Reclaim Energy Sustainability Values

Reclaim Energy’s commitment to sustainability is one of its guiding principles, hence why its primary product is the Reclaim Energy Co2 Heat Pump, rather than traditional gas water heaters or electric hot water systems. The business recognises how conventional water heating techniques affect the environment and works to offer environmentally friendly substitutes. 

Their CO2 heat pumps are said to reduce energy costs by up to 80% annually.

Here are some additional environmental advantages of their products to reduce carbon emissions with more efficient and clean energy consumption:

• GWP Global Warming Potential (GWP) = 1
• Ozone Depletion Potential (ODP) = 0
• Utilises the sustainably safe, secure, and highly effective refrigerant CO2

Reclaim Energy Australia Product Types

Reclaim Energy provides a wide and flexible range of products tailored to your requirements. Here are the types of products they offer to their customers: 

Commercial Reclaim Heat Pump

The Q-TON Commercial Reclaim Heat Pump is a revolutionary invention in the heat pump hot water systems niche. This product uses Co2 gas to heat water efficiently. It’s the first two-stage compressor in the world, combining rotary and scroll technology for peak performance in colder areas. It offers large-scale hot water generation with minimal power use and environmental friendliness in light of regulations and eco-conscious tendencies.

This particular heat pump uses a refrigerant coil to absorb heat from the outside air and a two-stage compressor to quickly and efficiently raise the temperature of the refrigerant. Without an additional electric immersion heater, a heat exchanger inside the appliance uses the heat from the refrigerant to produce hot water that can reach 90°C.

Additionally, this system is 74% less than an electric heater and 48% less than a gas boiler in terms of CO2 emissions. So, whether you want to employ it in schools, offices, or hospitals, it’s a great commercial heat pump option.

Residential Reclaim Heat Pump

Reclaim Energy also offers a hot water heat pump suitable for homeowners. This system combines a heat pump and a storage tank that work together to heat water. It is very energy-efficient, producing over five units of heat energy from the air for every unit of electricity it consumes, which gives you a ton of cost savings while heating your water.

This system’s ability to function efficiently even in cold climates eliminates the need for energy input from an additional heating element. For instance, a typical electric system requires 3.6 kW of electricity to generate 3.6 kW of heat, whereas the Reclaim Energy Heat Pump only requires 1.0 kW of electricity to generate 5 kW of heat.

It can also be combined with rooftop solar panels to save even more energy and water heating costs. Also, it comes with a smart controller by which you can easily navigate through the system and other customisations to add to a more user-friendly performance.

Accessories: Controllers and Storage Tanks

When it comes to hot water system accessories, Reclaim Energy offers you two smart controller options: two types of controllers with 6 and 9 operational modes. One of the controllers is Wi-Fi enabled, with which you can control all the settings and configurations with your smartphone.

You get a free Reclaim Energy app for your Android or iOS phone when you purchase a Reclaim heat pump, along with a tutorial video to understand how to best navigate your system. You also get a decent warranty and round-the-clock customer support with all the controllers.

Reclaim Energy also provides you with two types of storage tanks. Both storage tanks come in different sizes allowing you to choose as per your requirements. 

For example, a 250-litre tank is suitable for 3 people, while you need 400 litres for five people. All the tanks are easily compatible with Reclaim Energy CO2 heat pumps. 

The Complete Reclaim Energy Hot Water Product Range

The product selection at Reclaim Energy covers a broad range of hot water requirements, making it a flexible option for both homes and businesses. Reclaim Energy provides everything you need for heating water, whether for your business or home.

Here is the current full product range as of 2023:

Commercial Heat Pump Product Range

• Q-TON Commercial Heat Pump

Residential Heat Pump Product Range

• CO2 Heat Pump with different tank storage

Accessories

• Controller V1.1
• Controller V2 wifi 
• Stainless Steel Water Tank
• Glass Lined Enamel Water Tank

Note: Both water storage tanks come with different storage options like 160 litres, 250 litres, 315 litres, and 400 litres.

Best-Selling Reclaim Energy Hot Water Products

Q-TON Commercial Reclaim Energy Heat Pumps

This is the best-selling heat pump by Reclaim Energy because it has everything you need for commercial purposes. When supplied with cold water, it maximises energy, cost, and carbon savings. The storage vessel is packed with 5-pocket temperature sensors to balance hot water demand. 

It can provide anything from 3000 to 100,000 litres of water daily. This system complies with the exacting standards of BREEAM, the leading environmental assessment method and rating system in the world.

Some more reasons why it’s a best seller in Reclaim Energy’s range:

• One-touch user-friendly scheduled settings 
• Leading coefficient of performance with 4.3
• Can maintain 100% capacity down to -7 degrees Celsius 
• 500% more efficient than an electric heater and 600% more efficient than a gas boiler.

Residential Reclaim Energy Heat Pumps

The Reclaim Energy CO2 Heat Pump offers hot water with nearly five units of heat energy produced for every unit of electricity used. Its low energy expenses are a result of this high efficiency. The heat pump doesn’t need a backup heating element, even in the winter (which is a little rare for other renewable energy hot water systems on the market).

This heat pump system is managed by a Smart Controller that provides a number of customising options, such as pre-set schedules, one-time boosts, off-peak management, and continuous hot water. It functions softly and is appropriate for all Australian circumstances, with an average noise level of 37dB, being whisper quiet.

Top Benefits of Choosing Reclaim Energy Hot Water Products

Reclaim Energy is one of the leading providers of hot water systems in Australia. The company holds an experience 14 years of in innovation and making hot water systems for delivering efficient results. Here are some benefits of choosing Reclaim Energy:

Commercial And Residential Products

The hot water heater products from Reclaim Energy are suitable for both industrial and domestic demands. Their heat pump hot water products reduce household energy input and business running costs as they are built to consume less energy than conventional electric hot water systems.

Whether you’re a homeowner looking for affordable, green hot water solutions or a large organisation trying to reduce energy costs and save operational expenses, their heat pump solutions guarantee maximum savings while lowering your carbon impact.

Serious About Energy Efficiency

The CO2 heat pumps offered by Reclaim Energy use advanced technology to get higher thermal output and save your hot water energy cost up to 80%. For instance, it has an average COP of 5, which means it has the tendency to generate 5kW of higher thermal output, with 1kW of electrical input.

A real-life example from VIC, Australia shows that before installing a heat pump, the energy consumption was about 14-20 kWh/day. However, after the installation of the hot water pump, the energy bill was reduced to 2-4 kWh/ day. That’s significantly less energy usage, resulting in massive savings on future energy bills.

So, if we calculate it in terms of billing, here’s what you could expect in terms of your cost savings:

• Before Heat Pump installation: $1,800 per year electricity bill
• After Heat Pump installation: $350 per year electricity bill
• This means it can reduce energy costs by up to $1,450 per year (reduced by 80%)

Great Rebates & Warranties

The CO2 Heat Pump Hot Water Systems from Reclaim Energy are eligible for a number of rebates and financial incentives. These financial incentives, offered at both the federal and state levels, promote the use of hot water systems powered by renewable resources. Additionally, certain local and state governments could provide additional discounts.

Another excellent choice is Small-scale Technology Certificates (STCs). These federal incentives would be able to cover the initial system cost. STCs are a type of renewable energy that can be exchanged for money or a discount on the cost of a hot water system. STCs must be produced within a year of a system’s installation and are based on the quantity of electricity the system displaces.

• When heat pumps are used in place of less efficient electric water heaters, Victorian Energy Efficiency Certificates (VEECs) give rebates. Additionally, eligible heat pump hot water systems qualify for a 50% reimbursement of up to $1,000 from Solar Victoria.
• Similarly, in New South Wales, the Energy Savings Scheme (ESS) offers financial incentives for the installation of energy-saving technology through tradable certificates called energy savings certificates (ESCs). 
• The City of Adelaide in South Australia provides financial incentives, up to $1,000, for solar hot water systems in residences, office buildings, and flats, with the goal of providing households and businesses with hot water systems with less energy input than what an electric water heater or other conventional water heaters could provide.

Easy Finance With Reclaim Energy

Reclaim Energy offers a financing system that simplifies buying their heat pump devices. It’s easier for your budget because you can pay for them over time. In this way, you can benefit from their environmentally friendly heat pumps without having to pay a high initial investment. Reclaim Energy’s loan option enables you to make sustainable hot water options affordable for everyone, whether you’re looking for a residential or business solution.

Reclaim Energy Warranty Information

Reclaim Energy offers attractive warranties on their products. However, the warranty differs from product to product. For example, tanks come with a 15-year warranty, and heat pumps come with a 6-year warranty.

It’s also important to consider that you need to go with a professional to install the product if you don’t want a warranty violation. Note that it is important to register your product for warranty registration once the installation is complete. More information about where to find an installer is further below in this review.

Here is the full list of warranty details of Reclaim Energy products:

Warranty Period of Tank

• Glass lined tank: Parts: 10 years, Labour: 2 years 
• Stainless steel tank: Parts: 15 years, Labour: 2 years 

Warranty Period of Heat Pump

• PCB, motor, sensors, reactor, expansion valve coil, water pump, and refrigeration components: Parts: 6 years, Labour: 6 years 
• Valves: Parts: 1 year, Labour: 1 year

Warranty Period of Controller

Controller and Sensor lead: Parts: 5 years, Labour: 5 years

Reclaim Energy Hot Water Heater Installation

Can I install Reclaim Energy products myself?

It is not recommended to install any hot water product by yourself, even if you feel up to installing your heat pump. On the warranty page, the company has mentioned, “Only a licensed professional must Install, commission or service Reclaim Energy heat pump hot water system.” This essentially means you must hire a professional certified installer to install your Reclaim Energy heat pump hot water product.

Also, all Reclaim Energy heat pump hot water systems must be installed in accordance with local laws, including AS/NZS 3000, AS/NZS 3500, AS 3498, and AS/NZS 5601 norms, and the manufacturer’s installation instructions. Remember, it is not safe to do DIY installation, and you’ll end up losing your warranty claims and risking more damage to your home’s hot water system in the process.

Where can I find a Reclaim Energy Installer?

Not all installers are equal, so be sure to take care to choose a certified professional or hot water installation service if you want to guarantee a proper and reliable installation. For peace of mind that you’re choosing a reputable professional, you can contact Compare Hot Water to help you locate the nearest licensed installer for your Reclaim Energy hot water system.

What is the cost of installing Reclaim Energy Heat Pumps?

The installation cost can differ depending on several variables, including the type of product, your location, and any additional work needed for plumbing or electrical connections. It’s better to ask for a quote from a professional advisor who works with Reclaim Energy installers like Compare Hot Water.

When you request a quote, you’ll need to share some details about your home or business to explain where the unit needs to be installed so that you can be sure that the cost estimation you receive will be accurate. Installation of heat pumps can be tricky, and going with a professional will, of course, cost you money, but this can be offset by long-term energy savings and peace of mind that the job has been done right. Don’t sacrifice the performance of your Reclaim energy system just to get a cheap service. Compare Hot Water can help you find an affordable solution without compromising on quality installation service.

Reclaim Energy Australia Customer Service

Excellent customer service can make all the difference when purchasing a hot water system. Reclaim Energy Australia has a solid customer care team to support consumers in their pre-purchase and after-purchase stages, so all questions about your Reclaim Energy Co2 heat pump are answered. The team is only accessible during work days on their contact number and over email.

For information on product specs, to compare different hot water system units, and to get help with the installation of your Reclaim system, contact Compare Hot Water, and the team will help you with everything you need to know to make your decision and get your system set up.

Reclaim Energy Price Range

Reclaim Energy heat pumps come in two variations: commercial and residential. The biggest price difference will be due to the volume of the storage tank. Additionally, the unit type, size, and features you select will affect the pricing of the hot water products.

Even though is Reclaim energy Co2 heat pump will cost more upfront, it will ultimately save you money on future energy bills and positively impact the environment in the long run. This is why so many Australian consumers are choosing a Reclaim Energy CO2 heat pump system for their homes.

IReclaim Energy products typically start at $4,900 and increase in price from there. You can also reduce the cost by taking advantage of discounts, rebates, and government incentives available to you. More information about rebates is included in this review.

To get an accurate price quote for the product that you’re interested in, contact Compare Hot Water and their team will advice you on cost-effective options.

Reclaim Energy Accolades & Awards

Reclaim Energy has received praise in the Australian hot water system industry for its commitment to more green and clean energy solutions. Below is an example of one solid award thas recognised Reclaim Energy’s contribution to Victoria’s efforts to produce no additional emissions and provide clean, affordable, and safe energy:

• Winner of the 2022 Future Energy Industry Leader Award by Solar Thermal Australia at the Victorian Premier’s Sustainability Awards.

Reclaim Energy Australia: Our Verdict

Reclaim Energy stands out with its dedication to sustainability, its unique range of hot water heat pump products, innovative features on its Co2 heat pumps, and generous warranty and financing offers for consumers.

Their CO2 heat pumps have the potential to save consumers on their annual water heating expenses by up to 80%, which is a huge plus for anyone looking to save on their household running costs (i.e. all of us). Add to that the fact that you can receive financing alternatives and government incentives when you purchase a highly efficient Reclaim Energy Co2 heat pump, and it’s obvious why they’re one of the leaders in the Australian hot water industry.

The company only offers heat pump products, which means this specialisation allows them to truly shine in this hot water system niche. For instance, the commercial heat pump is the two-stage compressor in the world, combining innovative rotary and scroll technology.

Reclaim Energy Review: FAQs

Who owns Reclaim Energy?

Reclaim Energy is an Australian hot water system brand owned by Solar Thermal Australia.

Can my Reclaim Energy heat pump give me hot water when it’s not sunny?

Yes, even when it’s cloudy, your Reclaim Energy hot water system can still deliver hot water. Innovative CO2 heat pumps from Reclaim Energy are made to heat water to your desired temperatures utilising the ambient temperature of air and sunlight effectively.

This makes it a dependable solution regardless of the weather because you’ll be able to rely on the ambient temperature of air to provide hot water, even on overcast days or at night. We suggest having a conversation with your retailer and/or installer about the best heat pump hot water system for your needs and location.

Are government rebates and incentives still available?

Reclaim Energy hot water systems are still eligible for government subsidies and incentives. These financial rewards, provided at the federal and state levels, promote the use of renewable energy-powered hot water systems. 

Additionally, specific local and state governments might offer additional discounts. The systems offered by Reclaim Energy are eligible for Small-scale Technology Certificates (STCs) and other rebates, making them a budget-friendly option. However, the states provide varying discounts and incentives, so it’s important to ask your local authorities or relevant organisations about such programs available to you.

What are the advantages of a Reclaim Energy system over traditional solar hot water systems?

Choosing a Reclaim Energy system will offer consumers multiple benefits compared to conventional solar hot water systems. They save a lot of money on energy since they are highly efficient with power consumption, with an average Coefficient of Performance (COP) of 5. They also don’t require additional heating elements in bad weather because they can function effectively in cold areas. 

The Reclaim Energy cost of products is further decreased by the fact that they qualify to offer consumers incentives, like a government rebate. These heat pump products provide consumers with overall energy savings on their bills by significantly reducing daily power consumption. This gives homeowners and businesses peace of mind that they’re getting long-term value for money while being environmentally friendly in their energy usage.

Where can I get a Reclaim Energy Co2 Heat Pump?

To explore the variety of Commercial and Residential Heat Pumps to accommodate different hot water needs for households and businesses, Compare Hot Water is a good resource to help you. You can find the most suitable Reclaim Energy heat pump product, as well as a certified installer who will assist you with getting your heat pump unit into your home or business by contacting Compare Hot Water.

Are the hot water items from Reclaim Energy appropriate for domestic and commercial use?

Yes, the hot water solutions from Reclaim Energy are appropriate for household and commercial use and can result in massive savings in your power bills when using these products long-term. With an emphasis on energy efficiency and sustainability, they provide solutions adapted to the requirements of both homes and businesses across Australia.

Whether you need an effective and environmentally friendly hot water and heating solution for your household or want to lower operational costs and environmental impact in a commercial setting, Reclaim Energy can deliver a system that will undoubtedly use less energy than conventional hot water systems. Take a look at our complete review above to learn more about the environmentally friendly hot water products that Reclaim Energy has on offer.

Do I get a warranty for my Reclaim Energy product?

Yes, Reclaim Energy provides warranties for its products, though the details of each guarantee will vary according to the particular heat pump unit or tank you choose. For instance, the Reclaim Energy tanks have a 15-year warranty, whereas the warranty on heat pumps is six years. It is essential to have your product installed by a qualified installer and to register it for warranty after installation if you want to keep the warranty in effect.

How much time does it take for Reclaim Energy heat pump installation?

The installation time will change depending on the project’s complexity and the kind of equipment being installed. A skilled technician can typically finish the installation in a half day or two. To make sure your daily routine is not significantly disrupted, it is necessary to go over the timeframe with your chosen installer and schedule it at a time that works best for you.

This will enable you to make the required preparations and ensure a quick and simple installation procedure. The installation time is also influenced by a variety of factors, including the type and size of the system, the environment, the installation’s location, and the installer’s skill. Compare Hot Water can give you an estimated time frame when you’re getting a quote on your heat pump installation.