Complete iHeat Hot Water Review: Everything You Need To Know

iHeat Australia Hot Water Systems

iHeat specialises in producing solar water heaters and gas continuous flow systems for commercial and residential consumers in Australia. The company is a sub-brand of Solargain, a reputable Australian company working within the solar industry.

Whether you’re looking to get an iHeat installation in your home or business setup, after reading this comprehensive iHeat hot water review, you can make an informed decision. This review highlights the company’s background, product range, rebates you can get, warranties, and customer service they offer.

About iHeat: Company Background

iHeat is proud to be a subsidiary of Solargain, a company with over two decades of experience in the solar power and hot water industries. Initially, it was started as plumbing and installation services for hot water systems.

After spending seven years in installation services, Solargain branched out into the hot water industry, manufacturing and launching its iHeat product range. The company has invested significant time in developing its products and offering them at competitive prices. 

The company was founded by experts in the industry who have years of experience serving gas and hot water units from other Australian brands.

iHeat Australia is now a strong contender in the Australian solar hot water market, with its core products being gas and electric-boosted hot water systems and continuous-flow gas systems.

Overall, the hot water systems provided by iHeat are long-lasting, easy to install, and reasonably priced.

iHeat Australia Product Types

Below are the product types that iHeat manufactures and provides for the Australian market, from hybrid electric storage solar systems, gas boosted systems, and continuous flow gas systems. The sister brand, iStore, provides heat pump hot water systems. We’ll focus just on iHeat’s range in this review.

Electric Boosted Solar Hot Water Systems

This solar hot water system takes up unlimited free energy from the Sun and fulfils up to 80% of your hot water needs. They’re designed with solar collectors to absorb heat from the sun and a storage tank to store the heated water. 

When the stored water flows from the solar collectors where heat is absorbed, the water temperature rises, and you get hot water whenever you open the faucet. 

These solar hot water systems are electrically boosted, meaning that the tank heating element turns on when there’s not enough sunshine or the stored water temperature falls below a certain level. This system gives consumers more accessibility to hot water but utilizing the electric water heating mechanism along with your solar hot water unit.

Gas Boosted Solar Hot Water Systems

iHeat’s gas-boosted hot water systems are another popular product of the company. They work as any normal solar hot water system would work, only with the difference that they’re boosted by gas. 

This means whenever sunshine fails to heat the water, probably due to heavy requirements or weather conditions, the gas boosters kick in to do the work. iHeat comes with a 6.0-star high-efficiency gas booster.

To give you an understanding of its working, imagine a tall cylinder. The water at the bottom of the cylinder is cooler and heavier than the water at the top, which is warmer.

The panels are made of highly efficient copper collectors that turn sunlight into heat. When the cooler water from the bottom of the cylinder flows through these panels, the sun’s energy warms it up.

Continuous Flow Gas Hot Water Systems

Also referred to as an instantaneous hot water system or a tankless hot water system, a continuous flow hot water system does not require a tank to store and heat the water. In most households with this system, a heat exchanger is heated by a gas burner. When you open the faucet, the cold water gets heated instantly, and you get hot water whenever needed.

It is one of the more energy-efficient storage water heaters, less expensive and healthier for the environment. Their continuous flow gas storage hot water system has some notable features: 6-star energy efficiency, 100% solar system compatibility, automatic electronic ignition in-built frost protection, and certified to WaterMark of Australian standard of AS3498. Some consumers like the gas instantaneous system as it will generally require less maintenance.

The Complete iHeat Product Range

iHeat offers a wide range of solar hot water products designed to meet customers’ residential and commercial needs. Below are the iHeat product offerings as per their website:

iHeat Electric Boosted Solar Hot Water Systems Product Range

• iHeat Roof Mount 300L Twin Panels & Electric Booster
• iHeat 300L Single Panel Roof Mount with Electric Booster
• iHeat 315L 30 Tube with Electric Boost
• iHeat Ground Mount 315L Twin Panel with Electric Boost
• Slimline Roof Mount 300L Solar Hot Water

iHeat Gas Boosted Solar Hot Water Systems Product Range

• iHeat 300L Single Panel Roof Mount with Gas Boost
• iHeat 300L Twin Panel Roof Mount Solar with Gas Booster
• iHeat 315L 30 Tube Split System with Gas Booster

iHeat Continuous Flow Gas Hot Water Product Range

• iHEAT 20L 6-Star Gas Continuous Flow
• iHEAT 26L 6-Star Gas Continuous Flow

Top Benefits of Choosing iHeat Hot Water Products

iHeat is a reputable name among Australian homeowners, boasting 20 years of experience in the solar industry. The main advantages of choosing iHeat are the quality of their environmentally friendly solar heating systems and heat pumps, the efficient heating mechanisms, and the affordability of their products.

Here’s why iHeat is a popular solar heating choice for consumers to heat their water while also reducing energy consumption as they power their water needs and lower their household running costs.

Specialisation in Solar Hot Water Products

Unlike most reputable hot water brands in Australia, iHeat’s focus has a strong focus on solar power hot water products. They currently offer 10+ solar hot water products in the entire country. From hybrid systems to complete solar power products, iHeat’s extensive range also has a large amount of different-sized systems and tanks to suit different Australian households.

For eco-conscious consumers, iHeat solar hot water systems are there to save on electricity bills while reducing harmful impacts on the environment. Then, there are electric and gas boosted hot water systems that work in conjunction with normal hot water systems when installed together. This ensures your warm and hot water availability stays consistent each time the tap is turned on.

Attractive Rebates & Warranties

iHeat makes affordable hot water systems for every family and commercial need in Australian conditions. The company offers competitive pricing, rebate programs, and generous warranties, ensuring customers enjoy peace of mind. That’s why they provide trade and industry discounts on buying new products from them. 

Also, the government provides incentives for installing a solar hot water system in your household. However, the offers, discounts, and rebates solemnly depend on the product, the state and the region you live in. 

For example, you will find a difference in rebates and offers if you compare a few states like New South Wales, Victoria, and Queensland. More information on the warranties that iHeat offers is in the later portion of this review.

Repair And Services Of Other Brands

This is one of the major unique selling points of the iHeat hot water systems. On their website, they mention, “ALL HOT WATER BRANDS SERVICED AND REPAIRED.” This unique maintenance service is definitely smart for iHeat to offer.

Essentially, it means that they provide maintenance and repair for other brands you may be used in your household, not just your iHeat unit (if you have one).

If you have hot water systems from Bosch, Dux, Rheem, or Rinnai, for example, you can reach out to iHeat for your repairs and services. Their team of experts and engineers has extensive experience in installing thousands of solar hot water systems for other brands in Australian households.

Drop & Go Delivery Service

iHeat gives some more cost savings for consumers with their reliable Drop and Go Delivery service. It cuts the transportation cost of your new hot water system to zero by delivering your purchase of your hot water unit to your doorstep. This is one unique reason why iHeat is an attractive option for local consumers.

There’s one caveat, though: this service is currently being offered in Perth only. The company has plans to expand it in other parts of the county to enhance customer buying experience. 

The Drop & Go delivery service can be obtained by following below steps:

1. Call 1300683827 to place your order. You can also submit a request for your purchase order to orders@i-heat.com.au (Perth Metro Only).
2. Their experienced specialist will discuss and fix a date and time for the installation process.
3. You may reach the site an hour before to disassemble the old system (old electric storage systems or water tank units). Also, ensure the place for the installation.
4. Their team will reach within the estimated time and start the installation process after analysing the site. 
5. You can use your hot water system once the installation and tests are done. 

Positive Environmental Impact

iHeat dedicated range of eco-friendly products shows the company’s commitment to reducing the environmental damage traditional hot water systems cause.

The company claims to reduce a typical family’s carbon footprint by as much as four tonnes of CO2 each year. To give you perspective, it’s like planting 200 trees.

Each product of iHeat has a Small-Scale Technology Certificate (STC). These certificates basically show how much electricity a solar hot water system saves over its lifetime, which can be up to 10 years. Less energy consumption and efficiency are a huge plus for consumers who choose iHeat.

iHeat also uses recycled materials in its packaging. By choosing an iHeat hot water system, Australian households would not only save their money but also save the environment from deteriorating.

iHeat Warranty Information

iHeat offers warranties on all of its product range. The length of the warranty varies depending on the product. For instance, customers get a 10-year warranty on the exchanger, a 5-year warranty on the Panel and Mounting Kit, and a 2-year warranty on the circulation pump.

The warranty period covers defects in materials and workmanship. If a product fails within the warranty period, iHeat will repair or replace the product at no cost to the customer. If your location is under a 30-kilometre radius of the iHeat Branch or Authorised Distributor where the unit was purchased, you don’t need to pay any transportation cost. To be eligible for warranty claims, customers must register their warranty within six weeks of installation. 

Here is a table to understand their warranty for different products:

WARRANTY PERIODS

Glass Lined Tank only: Parts Only: 5 years, Parts and Labour: 1 year

Flat Panel & Mounting Kit: Parts Only: 5 years, Parts and Labour: 1 year

Circulation Pump: Parts Only: 2 years, Parts and Labour: 1 year

Controller and Sensor Leads: Parts Only: 1 year, Parts and Labour: 1 year

Tank Element, Thermostat and Sacrificial Anodes: Parts Only: 1 year, Parts and Labour: 1 year

Gas Booster Heat Exchanger: Parts Only: 10 years, Parts and Labour: 3 years

Australian Government’s Solar Hot Water Rebate Program 2023

Whether you buy a heat pump or solar hot water system, you are eligible for a government rebate program to reward your choice in going with solar power and products with higher energy efficiency. Both iHeat and iStore products are qualified for Small Scale Technology Certificates (STC) that act as “green energy tokens.” 

Below are the state-wise rebates one can get as per the chosen product. Remember that it may change with time with the implementation of new government policy. However, most households in these states are eligible.

• Queensland: Upto $1000
• Victoria: Upto $1000
• South Australia: Up to $2000

iHeat Hot Water System Installation

Can I install iHeat products myself?

iHeat hot water products are designed in such a way that you need an authorised and licensed professional to install them. Though installing it yourself without expertise and qualifications may be tempting, you’ll pose a safety risk and likely result in improper installation. It can easily result in lowering the energy efficiency of your system, as well as lead to troubles down the line with breakage and other technical issues.

As per the iHeat installation manual, “All installation work must meet local authority standards, Australian standard (AS 3500.4) and the Plumbing Code of Australia (PCA) along with local electrical regulations.”

When you choose a licensed installer, ensure to register your warranty on the official website. Remember, DIY installation will lead to a violation of your product warranty. Compare Hot Water is connected to a network of professional installers who will keep your warranty in-tact when they set up your iHeat system.

Where can I find an iHeat Installer?

iHeat product installers can be found through Compare Hot Water. Customers should ensure that they choose an authorised professional installation service that will provide a safe and effective installation of their hot water system. Not all technicians are well-versed in solar installation, and it can be difficult to know which installer has the expertise you need. That’s why Compare Hot Water is here to advise customers on reputable professionals in their local area who have a proven track record of quality service. 

What is the cost of installing iHeat products?

The cost of installing iHeat solar hot water products in Australia can vary considerably based on several factors. These factors include the type and size of the solar and pump hot water system used, installation complexity and location, additional components needed, labour costs, and expertise of the installer.

We advise you to contact Compare Hot Water to get an approximate quote for installation as per your specific needs and preferences. The team will help you find installers that offer a cost-effective service and who are experienced and certified to safely and accurately install your iHeat product.

iHeat Australia Customer Service

Customer service is a crucial aspect of any company, and iHeat has some recognition in this domain. They have a good reputation with their support team promptly assisting with inquiries, product information, and technical support. 

The company also provides user manuals, brochures, and installation guides for their products on their official website. Note that this is not for consumers to do DIY installation. It is always still advised to get the installation done by experts, who can refer to these installation guides. For more information on iHeat products and to get advice on what the best option is for your environment and needs, you can reach out to the team at Compare Hot Water. They not only have in-depth knowledge of it’s product range, but can also recommend a professional installer who works in your local area to help you set up your iHeat system.

iHeat Price Range

The price of iHeat hot water systems varies depending on the type, capacity, and features of the unit you choose. Generally, iHeat offers models that cater to different budgets, allowing customers to find a system that doesn’t burn a hole in their pockets.

The brand sits at about mid-range when it comes to other hot water brands on the market. The iHeat hot water system can cost you anywhere between $2,900 to $5,500. This price range doesn’t include extras, such as the price of installation, controllers or covers.

If you apply for offers, rebates and government incentives, the pricing of the hot water system will significantly reduce, adding further to the cost effective benefits of iHeat’s solar power, heat pumps and hybrid systems. To get a quote on the iHeat products that you’re interested in, reach out to Compare Hot Water and the team will share the most affordable options for your specific needs.

iHeat Accolades & Awards

iHeat is still to get the recognition it deserves in the industry. Its parent company, Solargain, has won several awards. iHeat has won product review awards for its iStore product. These acknowledgements highlight the company’s commitment to excellence and innovation in hot water solutions. They serve as a testament to iHeat’s reputation as a trusted provider in the field.

1. Canstar Blue award for ‘Most Satisfied Customers’ two years in a row (2021 & 2022)
2. Finder.com.au Solar Panel Customer Satisfaction Awards 2023
3. 2021 Product Review Award for the Solar Water Heaters category (iStore branch of the iHeat brand)

iHeat Australia: Our Verdict

The sub-brand of Solargain, iHeat, has gained a reputation in the Australian market. The main point that separates this company from the rest of the hot water industry is its specialisation in energy-efficient solar and gas hot water systems, including hybrid systems.

The company’s commitment to sustainability and customer satisfaction is another reason why consumers respect iHeat as a reputable Australian company. Their past work experience in installation services has definitely given them a competitive edge in developing great products, making them a trusted choice for homeowners and businesses seeking hot water systems that offer energy efficiency. 

iHeat Hot Water Systems: FAQs

Can my iHeat solar system give me hot water when there is no sunlight?

Yes, it can. iHeat solar water systems use direct sunlight to heat the stored water in the tank. However, some solar hot water systems are gas-boosted (with a 6.0-star iHeat gas booster) and electric booster. It provides you with hot water if there is no sunlight, in the evening time, and during bad weather. 

Australian households can also check out their iStore heat pumps that use air-to-energy technology to heat water. With it, you can get 2000 litres of hot water in one day. However, we recommend you consult with your installer for the best-suited and most energy-efficient water heater as per your setup and weather conditions. Compare Hot Water not only links you up with professional local installers that are licensed and experienced to work with iHeat products, but they will also give you insider tips on how to choose the right product suited to your environment. 

Are iHeat solar water products energy efficient? 

Yes, as solar water systems rely on extracting sunlight to heat the water, it doesn’t require electricity or natural gas (unless it’s a boosted one). Even its continuous flow water system comes with a 6-star energy efficiency and 100% solar system compatibility. And with the iStore heat pump product range, consumers can reduce their energy consumption by up to 70%. This removes the need to rely on only natural gas or electric storage tank systems.

What is the difference between the iStore heat pumps and the iHeat hot water system?

iStore pumps use advanced technology of air-to-energy to heat the water. It doesn’t require solar collectors to be installed at the top of the roof. This ability to use air as an energy source allows for more reliable availability of hot water when there isn’t much sunlight.

On the other hand, a solar hot water system from iHeat needs a proper space to install solar panels on the rooftop, which then gets connected to a water storage tank. This system uses sunlight to heat water. Most models in the iHeat range function similarly.

Whether you choose iStore products or solar water products from iHeat, the Australian government provides rebate programs for both hot water systems since they are energy-efficient solutions to heating your household’s water.

Do I get a warranty for my iHeat water product?

Yes, you get a warranty on any iHeat new hot water system you buy. For example, the company offers a 10-year warranty on the heat exchangers, a 5-year warranty for the panel and mounting kit, and two years for the circulation pump. 

To know more, check the user and installation manual to get detailed information on your model. Remember, you must find a certified installer to claim your warranty, as self-installation will void your warranty altogether. We provide more information on the installation process and answer commonly asked questions above in our complete iHeat hot water system review.

Is my iHeat water product eligible for government rebates and incentives?

Yes, most of the hot water products by iHeat are eligible for Australian government rebates and incentives for some Australian households. There’s a twist, though: the incentive and rebate may differ from state to state. Check with local authorities or relevant agencies to learn about available programs.

How much time does it take for iHeat installation?

The time required to install an iHeat hot water product depends on numerous factors, including system type, tank size, roof condition, weather conditions, location, and installer’s experience. This can be answered when you’re getting a quote from your installer or when they’re at your location assessing the job.

According to the size and complexity of the system, an average solar hot water installation could take anywhere from a half-day to a full day or even more to get completely installed and ready for use. For example, installing a larger system for a four-person household will likely be a bigger undertaking than installing a smaller, more simple unit. To learn more about the process and price of installation of your iHeat product, speak to a professional hot water advisor at Compare Hot Water.